Data deletion

What we get from Meta

• Facebook and Instagram lead forms: the answers a person sends on a business's lead form (like name, phone, email and city) and the ad or form it came from.
• WhatsApp (only for businesses using our WhatsApp add-on): the person's WhatsApp number and name, and the messages they exchange with that business.
• A business's Facebook login: a Page access token, so we can read new leads for that Page. We never see a Facebook password.

If you filled a form or messaged a business

• Your details belong to the business you contacted; QwickCall stores them for that business. You can ask the business, or ask us directly.
• Write to support@qwickcall.com with the subject "Data deletion". Give your name, the phone number or email you used, and the business name if you know it.
• We reply within 3 working days, delete your data within 30 days, and tell the business that we did.

If you are a business that connected Facebook or WhatsApp

• To stop sharing, open QwickCall → Lead sources → Facebook / Instagram and click Disconnect. We delete the Page token at once.
• You can also remove QwickCall from Facebook: Settings → Business integrations → QwickCall → Remove.
• To delete leads that came from Meta, owners and admins can delete them in QwickCall, or ask us to delete the whole account (see "Delete your account").

What is deleted

• The person's lead details, notes, call logs, voice notes and messages, and any Facebook Page or WhatsApp tokens we hold.
• Backup copies are removed when the backups expire, within 30 days.

What we may keep

Records the law asks us to keep, such as a business's GST invoices, and a short note that we received and completed your request.